Service Management
Serviere
Are your users having an issue with your current service request process?
Check out our Remedire. It is revolutionizing the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process.
Hassle-free system to manage complaints in real-time - from anywhere, any time.
Addressing customer concerns is the key to the success of thriving companies. Today’s customers can interact with your business from anywhere, and responding to their complaints is quintessential to earning their trust. To achieve that, your agents need a centralized complaint management system to handle tickets without hassle.
Empower your agents and service managers with Impiger’s complaint management system to collect, analyze, manage and respond to queries in real-time under one roof. Also, our system enables the customer to track the complaint status whenever they want.
Today’s customers demand quick responses. Enable your customers and agents with a smart complaint management system to significantly amplify customer satisfaction and experience.
FEATURE
Unique features to streamline your complaint management process
Categorize complaints
Categorize complaints using usability, speed, etc., and resolve complaints faster.
Track complaints
Enable agents to track and collect the overall feedback to identify flaws.
Leverage feedbacks
Collect and integrate feedback from multiple channels for actionable insights.
Prioritize tickets
Enable agents to resolve high-priority queries swiftly based on the severity.
Manage service
Manage service contracts, including hours, for unique customer services.
Automate notifications
Alert agents and customers with automated ticket notifications to act faster.
Leverage dashboard data
Leverage a centralized dashboard data to gain actionable insights.
Manage quotes
Send a quote through various stages and track the quote’s lifecycle.
Use geo-tagging
Capture data using geographic coordinates of customers.
Benefits
Our solution helps businesses to reimagine the future of customer service through our unified, centralized portal built for ease of use and accessibility. Our effective and efficient service request management solution delivers a wide range of benefits to businesses.
Centralized ticketing system
Single console to track, respond and manage every ticket.
User-friendly interface
UX-rich interface to book and resolve tickets swiftly.
100% Transparency
Complete process visibility for key stakeholders.
Faster ticket resolution
Swift ticket allocations for faster resolves.
100% Actionable data
Accurate real-time data to make informed decisions.
Happy customers
Quick responses that boost customer satisfaction.
Technology is What We Do
Case Studies
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