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Overview

Extend personalized support to your customers with Impiger’s support ticket solution. The self-service mobile solution makes it easy for your customers to request help and track progress on issues.

If your product needs support or regular maintenance a support ticket system is crucial for customer satisfaction. Their continued patronage often depends on your ability to provide on-time, and quality support and maintenance for your products. With our solution:

  • Users can book a maintenance request at a push of a button.
  • Automatically generates a customer service ticket.
  • The request is then assigned to service engineer or some support personnel.
  • Once resolved, notifications are sent to the customer and the ticket is closed.

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  • Get reports
  • Build knowledge base
  • Push notifications
  • In-app calling
  • Raise tickets instantly
  • Track progress in real time
  • Customizable workflows and SLAs
  • Collect data to improve service
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Solution Makes asking for help easy
Solution Empowers customers to help themselves
Solution Resolve issues faster
Solution Build better relationships
Solution Increases customer satisfaction
Solution Provide branded support experience